Cancellation right for consumers
Consumers are entitled to a cancellation right, whereby a consumer is any natural person, who concludes a legal transaction for purposes that are neither mainly attributable to commercial purposes nor for a self-employment activity.
You have the right cancel this contract within fourteen days without specifying reasons. The cancellation notice period is fourteen days from the day on which you or a third party appointed by you, who is not the carrier, took possession of the goods. To exercise your right, you must inform us (ERZecom UG, Peter-Henlein-Str. 4, 93128 Regenstauf, Telephone: +49 (0) 2402 / 9983796, Email: firstname.lastname@example.org) with a clear declaration (e.g. with the letter sent by post, telefax or e-mail) about your decision to cancel this contract. You may use the attached cancellation form template, however, this is not prescribed. To preserve the cancellation time limit, it is sufficient for you to dispatch the notification about exercising the right of cancellation prior to the expiry of the cancellation time limit.
Consequences of the cancellation
If you cancel this contract, we will immediately refund you with all payments received from you, including shipping costs (with the exception of additional costs that result from the fact that you have selected a different shipping method than the standard, lowest-priced shipping method offered by us) and in any case, no later than within fourteen days from the day as of which the notification about your cancellation is received by us. For this refund, we will use the same payment method that you used for the original transaction, unless explicitly agreed otherwise with you; in no case, will we charge you any fees for this refund.
We may refuse the refund until we have received the returned goods or until you have provided evidence that you have returned the goods, depending on which takes place sooner.
You must send back or hand over the goods to us immediately and in any case, no later than within fourteen days from the day on which you inform us about the cancellation of this contract. The time limit shall be fulfilled if you dispatch the goods prior to the expiry of the time limit of fourteen days.
In case of a return, you have to bear the direct cost for shipping. These costs are estimated not to exceed € 100,00.
You are only required to cover any loss in value of the goods, if this loss in value is due to your handling of the goods that is not necessary for inspecting the condition, features and function of the goods.
Exclusion or premature lapse of the cancellation right
The cancellation right does not exist for contracts for the delivery of goods that are not prefabricated and for which the production of an individual selection or specification by the consumer is relevant or that are clearly customised for the consumer's personal requirements.
Cancellation form template
If you intend to cancel the contract, please fill out this form and return it to
ERZecom UG, Peter-Henlein-Str. 4, 93128 Regenstauf
- - I/we (*) hereby cancel the order placed by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- - ordered on (*)/received on (*)
- - Name of the consumer(s)
- - Address of the consumer(s)
- - Date
- - Signature of the consumer(s) (for notification on paper only)
(*) Delete if not applicable.
Here you can download the free Adobe Acrobat Reader to view the PDF file.